遊戲管理規則
一、敬請用戶遵守本遊戲管理規則之規定，若用戶違反下述規則，本公司得視情節輕重執行永久或暫時中止用戶之全部或部份網路服務使用權利，此應由用戶自行承擔帳號內貨幣、虛擬道具等電磁記錄之一切相關損失，本公司不負任何責任。
二、對於違反下述規定之用戶，本公司得視情節輕重，回收其帳號使用權，並不定期於遊戲網站中公告。
三、用戶提供之個人基本資料與本人真實資料不符或填寫不全，或原提供之資料已不符合真實狀況而未即時更新者，本公司有權暫停用戶遊戲進行及遊戲歷程查詢申請之服務。
四、本規則所列違規手段與情節為例示規定而非列舉事項，本公司有權於同類案例中類推適用相當之懲處，並動態修正本規則。且各類違規，視情節嚴重程度，本公司均得加重處分，最重至永久停權。
五、用戶因違反下述規則，對所遭相關懲處有所疑慮者，敬請於懲處發生日起三十天內向本公司進行申訴。申訴處理期間將納入懲處時間照常計算。超過時間未為任何主張者，將視為同意本公司之判斷與處理，官方人員將不再回覆處理此類問題，亦不保留相關記錄。
六、本公司不承認用戶間進行私下帳號轉讓之結果，凡經本公司查證，本公司所營運線上遊戲軟體之用戶帳號因私下轉讓導致原附屬於該帳號下之一切使用權利喪失原始之使用授權者，本公司有權進行永久性回收並終止服務。用戶間不得進行帳號之出售、轉讓、交易之期約或約定，任何使用權變更之約定，均屬本遊戲規則之違反，本公司將有權執行帳號使用權之最重永久停權懲處。
七、於遊戲中若有任何的異常行為，包括但不限於：異常取得、獲得或轉移道具、打怪狀態異常、對話內容涉及盜用、任何不法情事或任何疑似遭盜用產生之情狀，為維護該用戶及其他用戶遊戲帳號安全，本公司將就該遊戲帳號進行凍結；帳號遭凍結者應主動與本公司客服人員聯繫，並提出與帳號登錄資料相符之個人證件資料供本公司確認，待確認該遊戲帳號屬正常使用且無任何遭盜用或不法利用之情形後，將協助用戶回復遊戲帳號使用。如發現接收或轉移來源異常之遊戲幣或遊戲道具等嚴重情形，請帳號持有本人於帳號凍結7日內主動與本公司客服人員聯繫，並提出說明，如逾期無法說明，本公司將以該帳號違反公平合理之方式進行遊戲、逕行回收非法利益之事由，本公司將有權終止用戶之遊戲服務合約。
八、初期罰則內容暫以下述規則為準，日後若有因配合主管機關政策及法令變更而有修改遊戲管理規則內容之需要者，本公司將依實際情況進行修改，變更後之內容將公告於遊戲網站首頁及遊戲之登入頁面，並以書面或電子郵件通知用戶，請用戶即時確認該變更。
九、本規則為遊戲相關管理規範之一部，適用於本公司運營之所有遊戲。由於各遊戲類別不盡相同，依據各遊戲管理之需要，將可能於各遊戲内或官網公告特殊懲處情節罰則作為本規則之補充。
十、以下爲具體違規罰則：
【類別一】
◎首次違規：寄發警告並限期改善 / 禁言1~7天 / 强制登出 / 强制修改 / 停權1~7天 / 其他限制（例如限制積分排位等）
◎再次違規：停權3~7天 / 禁言7天 / 强制修改 / 其他限制（例如限制積分排位等）
◎三次以上違規：停權7天 / 强制修改 / 永久停權 / 終止遊戲服務合約
★使用非法或不當詞語、字元或發表非法或不當言論、散佈色情圖片或文字以及其他違反法令之行為
1. 非法或不當名稱：用戶在遊戲中所設置名稱(包含：角色名稱、組織、寵物、商店…等)有低級、褻瀆、粗魯、辱駡、誹謗、人身攻擊、挑釁、種族歧視、猥褻及含煽情淫穢、不雅字眼、具威脅性、違反社會道德、帶有政治色彩及對國家元首名諱不雅或不禮貌、具有特定或商業廣告性質…等，或遊戲名稱與本公司工作人員名稱類似、企圖假冒或混淆與本公司關聯性 (例如：GM、客服人員… 等相近字眼或諧音字眼)，含影射他人ID，或以其他字碼、特殊符號輸入，刻意造成混淆或無法辨識者。
經本公司通知，用戶需自行修正，否則本公司將視情節輕重施以上述罰則。
2. 用戶於遊戲頻道中發送有低級、褻瀆、粗魯、辱駡、誹謗、人身攻擊、挑釁、種族歧視、猥褻及含煽情淫穢、不雅字眼、具威脅性、違反社會道德、帶有政治色彩及對國家元首名諱不雅或不禮貌、具有特定或商業廣告性質、發送非官方所提供或允許之儲值管道的資訊、洗頻或重複發言多次，包括持續發送無意義的內容，或使用相同之文字進行重覆且有頻率的方式發言，對其他玩家進行侮辱和言語攻擊等…等或涉嫌違反法律規定之情形（如援交、買賣藥品、槍枝及其他非法行為等…等情形）之言論或圖片。
經本公司通知，用戶需自行修正，否則本公司將視情節輕重施以上述罰則。
★擾亂遊戲進行
透過非常規遊戲方式破壞他人之遊戲體驗，包括但不限於頻繁挂機、過度使用托管功能、影響其他玩家正常發揮，或讓對手獲得不公平優勢等行為。
★惡意退費、無正當理由退費或合作之金流代收廠商等通知欠費
凡購買遊戲內包括但不限於任何遊戲點數、虛擬物件、功能性道具或裝飾性道具等，即時獲得相對應物件後進行退費，且未根據本公司提示補齊，視為惡意退費。
★惡意檢舉申訴或惡意妨礙本公司人員進行遊戲管理工作及執勤（視情節大小處理）
本公司所代表之工作人員於線上執行勤務時，用戶如有影響工作人員於線上執行遊戲管理工作及勤務，本公司將對用戶之帳號作出停權的處分。 前開影響工作人員執行勤務之行為如：對 GM人員施以威脅、或以不當的言辭辱駡、企圖矇騙，意圖藉虛假的資訊以獲取利益，或不實地檢舉其他用戶的罪行等，如情節嚴重將追訴相關法律（刑事與民事）責任。
★注冊資料不實
個人資料需確實登記，帳號若登錄不實數據、資料，本公司將無法提供相關服務，所引發的後續問題皆須由用戶本人自行負責。若用戶於本公司註冊之個人資料已過期或有任何需待更新之處，本公司會暫時將用戶之帳號予以停權，待用戶更新正確之個人資料後，立即回復用戶使用帳號的權利。
★盜用他人身分資料進行註冊
未經他人同意，利用他人之身份資料(包含但不限於手機、電話、位元址、身分證字型大小等)進行註冊並使用遊戲服務，經他人舉發者，本公司將與用戶終止遊戲服務合約，除終止遊戲服務合約外，用戶亦須自負相關法律責任。
★透過非官方管道購買虛擬貨幣、點數卡等物品
為保障用戶權益，請勿透過任何非官方授權之購買管道(包括但不僅限於交易平臺、遊戲寶物交易商)，購買虛擬貨幣、道具、虛擬寶物、點月卡或贈品等物品，本公司對其衍生之問題、糾紛，一概不做任何處理、退費及售後服務，並將對買賣雙方回收帳號(含電磁紀錄)使用權並得依法律程式救濟。
-----------------------------------------------------------
【類別二】
◎違規處分：永久停權（或依情節嚴重程度，處以較輕微處分）/ 回檔 / 終止遊戲服務合約
★利用系統或工具對遊戲網站或本遊戲服務程式惡意攻擊或破壞
1. 如使用DDOS攻擊，試圖癱瘓遊戲伺服器運作等。
2. 破壞、入侵、篡改或破解任一遊戲程式／伺服器／用戶端資料：
a. 侵入、攔截、破壞、破解、修改、逆溯、編譯、變更原始程式、伺服器端或用戶端資料。
b. 以不當方式篡改遊戲帳號密碼、複製更改封包值等，更動遊戲內容資料或對遊戲進行其他不當方式使用。
c. 對遊戲程式及網頁機制進行軟體轉換工程、為任何更改原始程式系統上的鎖定與解除鎖定、以其他不當方法更改會員遊戲帳號、密碼，或以複製更改封包值之手段更改遊戲內容資料或為其他不當使用方式。
★以違反遊戲常態設定或公平合理之方式遊戲
1. 多重帳號
a. 同一個IP地址或同一時間內大量帳號創立。
b. 使用相似、相關連、排序、流水號或有特定規則命名的帳號。
c. 其他觸發本公司風控的類似風險行爲。
2. 洗貨幣、道具、戰績或經驗等
a. 使用者帳號在遊戲中與其他使用者帳號串通進行洗戰績等故意放水行為，所有參與或協助違反規範之會員懲處。
b. 發現有異常行為，將道具、遊戲幣、點數等流通交易或集中特定帳號、灌洗績分／經驗值等行為。
3. （意圖）現金購買或販賣遊戲幣或道具
a. 涉及對遊戲虛寶、遊戲幣、點數或點數卡等，以現實生活中的金錢或有價物，進行交易或交換之行為。
若發現用戶創造有價物品交易、帳號代練、商業廣告行為、網址、通訊軟體、特定地名、電話號碼、相關聯絡方式之角色名稱、角色名稱或個人商店說明、刊登其它公司商品廣告或進行銷售活動，或是在遊戲內、討論區中有任何前述相關內容，均視為有意從事本項違規行為。
b. 針對本公司禁止之交易行為，除進行帳號停權處分外，經移轉的遊戲幣、道具等電磁紀錄將視情況回收。
c. 所有現金交易純屬會員個人之行為，若以非官方許可管道取得之點數、元寶、仙玉、遊戲幣、道具發生任何問題，需由其他會員自行承擔，本公司一概不負責，本公司會配合提供相關資料以利警方查案。
4. 假冒官方人員。包含但不限於假冒官方人員名義、使用類似官方帳號、以官方口吻或語氣引導或企圖導致其他會員誤會之方式來舉辦活動、發布消息、進行詐欺、不當言論發表或任何妨礙其他會員正常進行遊戲之行為。
★利用外掛程式、病毒程式、本遊戲服務之程式漏洞
1. 若為系統自動偵測外掛封鎖，具體違規事由以系統認定為準。
2. 不可直接或間接安裝／開啟執行、使用或散佈非官方提供的不當程式、私服，包含但不限加速器、按鍵精靈、搖桿連點功能、開圖程式或泛指外掛等輔助工具、程式等非法工具破壞遊戲的平衡性。在論壇、各遊戲頻道宣傳外掛網址、外掛名稱或邀請、傳授其他使用者使用「任何非官方提供的輔助程式、外掛程式、加速程式、修改程式等非法工具」皆視為散佈外掛，本公司得終止其會員之使用權。針對使用或散佈外掛嚴重者，將追溯會員帳號、裝置、IP位址停權；經移轉的遊戲幣及寶物視同非法物品將一併追查回收。
3. 遊戲進行時，會員必須在設備螢幕前進行遊戲，若會員不在設備螢幕前，但其人物角色仍然在進行需人為手動操作之動作，則該情況皆視為機器人角色（Robot）；經遊戲管理員查緝並紀錄情況後，將依照違規罰責進行處理。被查緝者必須正確回應遊戲管理員的詢問，不得以無意義之文字、重複或答非所問之對話回應查緝，包括但不限於：他人代為進行遊戲、看不懂文字、逃離現場、離開遊戲、對話視窗關閉或遊戲視角無法觀察四周或其他理由等，規避遊戲管理員的詢問及測試，並且禁止對遊戲管理員進行恐嚇或是謾罵等行徑。如果被查緝者持續進行動作，但卻未正確回應查緝專員詢問，將視同使用外掛／輔助程式並依據遊戲規章懲處。
4. 利用BUG進行遊戲
a. 係指利用遊戲中之BUG、程式漏洞或規則不盡完善之處，以違反公平合理之方式、手段進行遊戲，甚至造成伺服器負擔加重或當機等，讓自己受惠或牟利他人，導致遊戲失衡之行為。是否為BUG的具體判斷應以本公司認定為主。
b. 利用BUG而取得或複製遊戲中之虛擬寶物、裝備、屬性能力、經驗值、角色資料、等級或其他任何利益等等，而造成遊戲不平衡，與影響其他會員權益及造成不屬於原先設計範圍效果，所有關係者經查證屬實後之一切資料，將視情況回收會員利用BUG進行遊戲而直接、間接獲得之非法利益。
c. 若發生之情形過於重大而有無法正確回收非法利益，或該非法利益可能連帶產生其他無法回溯之情況，將進行帳號停權。
d. 各類BUG觸發方式不得在遊戲內公眾區域以任何方式公開討論。
e. 由官方提供之測試或免費試玩期間，因遊戲BUG而產生的物品、等級、金錢回溯，將不負責賠償。
★以冒名、詐騙或其他虛偽不正等方式付費購買點數或遊戲內商品
1. 係指冒用他人身份（如盜用信用卡、支付帳戶）、虛構交易事實（如謊稱未收到商品或服務）、以其他技術手段非法獲取遊戲點數或商品、或發生其他情節嚴重之惡意退款行爲。
2. 因上述行為取得之點數、仙玉、遊戲幣、道具、商品或相關利益（包含轉售收益），經查證屬實後，本公司將全數回收或凍結，並對涉事帳號處以永久停權。若涉及協力廠商交易平臺或線下轉售，將追溯非法所得並配合司法機關追繳。
★違反現行法律、命令之行為，或經司法機關查獲從事任何不法之行為
1. 盜用或涉及詐騙其他會員物品，包含但不限於帳號、會員資料、道具、遊戲幣、點數，官方將進行以下處理：
a. 如經查證屬實者，本公司將終止其會員之使用權。
b. 如因個人行為涉及司法案件者，或經司法機關查獲從事任何不法之行為者，本公司得終止其會員之使用權。
c. 經移轉的帳號、會員資料、道具、遊戲幣、點數視同非法物品將一併追查回收。
2. 進行、宣傳或發表違反中華民國法律之行為
會員不得利用本公司提供之服務發送違反中華民國法律之內容，包含但不限於引誘他人犯罪、具有犯罪行為、教唆犯罪、販賣毒品、槍械等不法物品、涉及刊登援交、色情、不法仲介等。
【類別三】
◎違規處分：暫時停權，待異常事實消滅、事實明確時或司法機關調查告一段落時，將立即回復用戶使用帳號的權利
★電磁資料記錄異常 / 配合司法案件調查
為維護用戶的利益，以及司法機關之調查權，如發生電磁紀錄異常或經司法機關之調查要求，本公司將以善意立場暫時將用戶之帳號予以停權，待異常事實消滅、事實明確時或司法機關調查告一段落時，將立即回復用戶使用帳號的權利。
注釋：
禁言：所有頻道皆無法發言。
停權：停止用戶使用該遊戲帳號之權利。
終止遊戲服務合約：用戶永久無法使用該遊戲帳號進行遊戲
最新修改日期：2025年4月30日
生效日期：2025年6月1日
Game Management Rules
Last Updated on June 30, 2024
1. Users (hereinafter refer to as user, users or you) Shall abide by the Game Management Rules. If users violate the following provisions, we may permanently or temporarily suspend all or part of their right to use the network service depending on the severity of the situation, and users shall be responsible for all related losses of the in-game currency, virtual items and other electronic records in the account, and we (hereinafter refer to as we, the company or the official) shall bear no responsibility.
2. For users who violate the following provisions, we may suspend or terminate their right to use the accounts depending on the severity of the circumstances, and announce the violations on the game website from time to time.
3. If users fail to provide correct personal information, or the information provided is not up to date, we reserve the right to suspend their game access and game history inquiry.
4. The initial penalty provisions shall be subject to the following provisions. If there is a need to change the content of the Game Management Rules in the future due to the change of the policies and laws of the authorities, we will change the Game Management Rules according to the actual situation. The changed content will be announced on the home page of the game website and the login page of the game. User will be notified in writing or by e-mail, and the users shall agree to the changes upon notification.
5. If users have any doubts about the punishment imposed due to the violation of the following rules, they shall file a complaint with us within 30 days from the date of the punishment. The period of processing of the grievance will be calculated in the penalty time. If you do not make any claim within the time limit, you will be deemed to agree with the judgment and handling, and we will not reply to such issues and will not keep relevant records.
6. We does not recognize the results of account transaction between users privately. We have the right to permanently revoke and terminate the service if users privately transfer their account to someone else once verified by us. Users are not allowed to sell, transfer, or trade accounts between them, and any agreement to change the right to use the account is a violation of the game management rules. We shall have the right suspension the violators’ right to use their account pursuant to the heavily penalty provision in the game management rules.
7. The behavior of all user characters in the game are game behavior. If there is any dispute between users, we will not interfere excessively based on the neutral position. Users shall coordinate and solve the problem on their own based on game etiquette and ethics. However, if the situation is serious and affects the operation of the game, we shall reserve the right to make the final decision whether to intervene according to the situation. Violators will be dealt with according to this Game Management Rules.
8. If users’ virtual items transaction, fraud, or account hack in the game involves civil and criminal liabilities, we may restrict the use of your game account and related services according to the requirements of the judicial authorities, and provide relevant information in accordance with the requirements, including but not limited to temporarily locking the account and providing game history information.
9. If there is any abnormal behavior in the game, including but not limited to: abnormal acquisition, obtain or transfer of props, abnormal state of monster farming, the dialogue content involves account hack or any illegal activities, or any situations that may arise from suspected account hack, we will freeze the game account, once verified, in order to maintain the security of your and other users' game accounts. The person whose account is frozen should take the initiative to contact our customer service staff and provide the personal identification information consistent with the account login information for us to confirm, and after confirming that the game account is in normal use and has not been subject to account hack or illegal use, we will help you restore the use of the game account.
10. In the process of the game, if we find that there is a receipt or transfer of game currency or game props from abnormal sources, in order to maintain the security of the account and avoid illegal incidents, we will temporarily freeze the account. Please take the initiative to contact our customer service staff within 7 days of the account freeze to put forward an explanation. If you cannot make the explanation within the time limit, we shall deal with accordance to this Game Management Rules of using the account to engage in games in an unfair and unreasonable manner, or to collect illegal benefits.
11. Act of Violations
1. Using illegal or inappropriate words or characters, making illegal or inappropriate remarks, distributing pornographic pictures or texts, and other acts that violate laws and regulations
Use of illegal or inappropriate words Description 1
Illegal or inappropriate name: name set users in the game (including: character name, organization, pet, shop, etc.) are inferior, profane, rude, abusive, defamatory, personal attack, provocative, racist, obscene, indecent, threatening, contrary to social morality, politically charged and indecent or impolite to the head of state, specific or commercial advertising in nature, etc., or the name is similar to the name of our staff, or attempts to impersonate or confuse its association with us (e.g., customer service staff... or other similar words or homophonic words), including allusions to other people's IDs, or input with other character codes or special symbols, deliberately causing confusion or unrecognizable.
First violation
We will notify and require you to change the name. Those who fail to make changes within 3 days after receiving the warning will be forced to change the name. Please contact the customer service if forced name change happens.
Second Violation
The account will be suspended for 3 days and the name will be forced change.
Third Violation and Above
If there is no improvement after 3 or more violations, we will change the name and suspend the right to use the account for 7 days. The punishment will continue until the improvement has been made.
Use of illegal or inappropriate words Description 2
Illegal or inappropriate remarks: User post text or pictures that are inferior, profane, rude, abusive, defamatory, personal attacks, provocative, racist, obscene, indecent, threatening, contrary to social morality, political, indecent or impolite to the name of the head of state, specific or commercial advertising sent by users in the game's public channels (except for private channels)....or suspected of violating laws and regulations (such as aiding delivery, buying and selling drugs, firearms, and other illegal acts...)and so on.
First Violation
We will notify and require you to correct the violation. Those who fail to make changes within 3 days after receiving a warning will be mute for 3 days
Second Violation
Mute for 7 days
Third offense and above
Termination of game Services Agreement.
2. Using bugs to play games (including spreading and publicizing such behaviors).
Illustration
Definition of BUG: Unnatural or unintentional mistakes (unannounced bugs will be identified by us), bugs in the game or imperfect rules, resulting in increased burden on the server or crashing, or make oneself or others benefit from it etc.
Penalties:
If a user discovers a bug issue without actively reporting and utilizes vulnerabilities in the game program or any other abnormal means to obtain or modify electronic records, obtain or copy virtual treasures, equipment, attribute abilities, experience points, character data, level ups, or any other benefits that increase in the game, disrupt game balance, or affect the rights and interests of other users, which verified to be true, will be returned to the previous correct status or revoke any improper electronic records obtained during the recovery period on our discretion, corresponding penalties will also be imposed depending on the severity of the situation, and relevant legal responsibilities will be pursued in accordance with the law.
For first offender, if the degree of improper benefits obtained through the use of bug is minor, and the user does not disseminate the bug, we have the right to suspend such account for 7 days after notification.
If there is a second or more violation, or if a bug is frequently used in the game, or if it is disseminated to others, or if the bug is used to obtain significant improper benefits, or if the illegal benefits may result in other situations that cannot be traced back, we have the right to terminate the game Service Agreement upon notification.
3. Malicious complaints or malicious obstruction of our personnel in game management, with no improvement after persuasion (depending on the situation).
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When the staff represented by our company perform online duties, if the user affects the staff's online game management work and duties, our company will suspend the user's account. Any behavior that affects the performance of duties by our staff, such as threatening or insulting GM personnel with inappropriate language, attempting to deceive, attempting to obtain benefits through false information, or falsely reporting the violation of other users, will result in legal (criminal and civil) liability if the circumstances are serious.
First Violation
We will notify and require you to correct the violation. Those who fail to make changes within 3 days after receiving a warning will be mute for 3 days
Second Violation
The account will be suspended for 7 days
Third Violation and Above
Termination of Game Services Agreement
4. Abnormal electronic data recording/cooperate with judicial case investigation
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In order to protect the interests of the user and the investigative power of the judicial authorities, if there is an abnormality in the electronic record or the investigation request of the judicial authority, we will temporarily suspend your account in good faith, and will immediately restore your right to use the account when the abnormal facts are eliminated, the facts are clear, or the investigation by the judicial authority is completed.
5. False registration information
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Personal information must be accurately registered. If the account is registered with false data and information, we will not be able to provide relevant services, and you shall be responsible for any problems caused. If your personal information registered with us has expired or there is anything that needs to be updated, we may temporarily suspend your account, and immediately revoke your right to use the account after you updates the correct personal information.
First Violation
We will notify and require you to correct the violation. Those who fail to make changes within 3 days after receiving a warning will be suspended of account for 3 days
Second violation
The account will be suspended for 7 days
Third violation and above
Termination of Game Services Agreement
6. Using plug-ins (illegal programs) and promoting plug-ins, developing illegal programs, and maliciously tampering with game programs
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Those who use all unofficial programs for gaming or indirectly receive benefits, spread, develop, or use plug-ins, shall be punished according to the following provisions after being verified by the official authorities, and we will rewind the electronic records obtained from such period.
Penalties:
If there is any invasion, interception, destruction, modification of the game program, or the use of various inappropriate plug-ins for game or promotion, development of plug-ins and illegal programs, malicious tampering with the game program, etc., we will immediately and permanently suspend the game account, and preserve record for prosecution according to law. If there is direct or indirect evidence that other users have benefited from the above circumstances, we may impose permanent suspension disposition on the beneficiary user's game account.
7. Using plug-ins (illegal programs) and promoting plug-ins, developing illegal programs, maliciously tampering with game programs, or using game bugs to cause malicious refunds or refunds without justifiable reasons
Malicious refunds, refunds without justifiable reasons Description 1
If you invade, intercept, or destroy the game program, or modify, compile, or change the original program of the game, lock or unlock the game, take advantage of the game bug, tamper with the game account password in an improper way, copy and change the package, etc., resulting in malicious refund or refund without justifiable reason, we may also remedy it in accordance with legal procedures.
Solution:
First or minor violation
If the user fails to make refund within 3 days after being warned and notified, we shall have the right to suspend the account for 7 days and deduct in-game points or props corresponding to the user's improper acquisition or refund without justifiable reasons from the game
The second violation or the circumstances are serious
If the user fails to make refund within 3 days after being warned and notified, we shall have the right to terminate the game Service Agreement, deduct in-game points or props corresponding to the user's improper acquisition or refund without justifiable reasons from the game, and exercise the right to legal (criminal and civil) recourse.
Malicious refunds, refunds without justifiable reasons, Description 2
Any purchase of in-game items, including but not limited to game points, virtual objects, functional props, or decorative props, and immediate refund after obtaining the corresponding items, shall be deemed as malicious refund.
Solution:
First or minor violation
If the user fails to make refund within 3 days after being warned and notified, we shall have the right to suspend the account for 7 days and deduct in-game points or props corresponding to the user's improper acquisition or refund without justifiable reasons from the game
The second violation or the circumstances are serious
If the user fails to make refund within 3 days after being warned and notified, we shall have the right to terminate the game Service Agreement, deduct in-game points or props corresponding to the user's improper acquisition or refund without justifiable reasons from the game, and exercise the right to legal (criminal and civil) actions.
8. Users who are suspected of illegally obtaining and buying and selling their money, props, accounts, and points in the game, or paying for points or in-game products through impersonation, fraud, or other fraudulent means
Solution:
First or minor violation
If the user fails to make refund within 3 days after being warned and notified, we shall have the right to suspend the account for 7 days and deduct in-game points or props corresponding to the user's improper acquisition or refund without justifiable reasons from the game
The second violation or the circumstances are serious
If the user fails to make refund within 3 days after being warned and notified, we shall have the right to terminate the game Service Agreement, deduct in-game points or props corresponding to the user's improper acquisition or refund without justifiable reasons from the game, and exercise the right to legal (criminal and civil) actions.
9. Stealing other people's identity information for registration
If you use the identity information (including but not limited to mobile phones, telephones, addresses, ID numbers, etc.) of others to register and use the game services without the consent of others, we will terminate the game service contract with you, and you shall also bear the relevant legal responsibilities in addition to the termination of the game service contract.
Solution:
First Violation
We will notify and require you to correct the violation. Those who fail to make changes within 3 days after receiving a warning will be suspended of account for 3 days
Second violation
The account will be suspended for 7 days
Third violation and above
Termination of Game Services Agreement
10. Attempt to buy and sell virtual items with cash in the game channel
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If a user attempts to trade the in-game items, money, treasures, or accounts with others for cash, valuables, or accounts in the game channel, we will terminate the game service agreement with you, and we will seek compensation for any damage caused by you in accordance with the law. Special note: If a user is found to have created valuable items for trading, account coaching, commercial advertising behavior, website, communication software, specific place names, phone numbers, role names or personal store descriptions related to contact information, posting advertisements for other company products or engaging in sales activities, or having any of the aforementioned related content in the game or discussion area, it shall be deemed that the user intends to engage in this violation.
Solution:
First Violation
We will notify and require you to correct the violation. Those who fail to make changes within 3 days after receiving a warning will be suspended of account for 3 days
Second violation
The account will be suspended for 7 days
Third violation and above
Termination of Game Services Agreement
11. Purchasing virtual currency, point cards and other items through unofficial channels
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To protect the rights and interests of users, please do not purchase virtual currency, props, virtual treasures, monthly cards, or gifts through any unofficial authorized purchasing channels (including but not limited to trading platforms and game treasure dealers). We will not handle any issues or disputes arising from the said purchases, and will rewind the right to use the account (including electronic records) from both parties and pursue legal remedies.
Solution:
First Violation
We will notify and require you to correct the violation. Those who fail to make changes within 3 days after receiving a warning will be suspended of account for 3 days
Second violation
The account will be suspended for 7 days
Third violation and above
Termination of Game Services Agreement
Explanation:
Mute: Banned from speaking of all the channels.
Suspension: Suspend the right to use the game account.
Termination of the game service agreement: Permanently unable to use the game account to play the game